Terms of Service

1. About Tradesmatic

Tradesmatic is a decision-making platform designed for owner-operated home service businesses.

Through the Multi-Trades™ MCP Server, Tradesmatic can provide compatible artificial-intelligence tools with access to information from your connected business systems, including jobs, clients, agents, and events. This enables users to obtain insights, decision-ready answers, and data-backed actions through compatible AI tools.

Tradesmatic may connect to third-party services using authorization technologies such as OAuth. The availability and functionality of third-party integrations may change from time to time.

2. Eligibility

You must be at least 18 years old to create or use a Tradesmatic account.

If you use Tradesmatic on behalf of a business or organization, you represent that you have authority to accept these Terms on behalf of that business or organization.

Tradesmatic is available to customers worldwide, subject to applicable laws and any restrictions that may apply to particular jurisdictions or services.

3. Account Registration

You must provide accurate and reasonably complete information when creating your account and keep that information up to date.

You are responsible for:

• maintaining the confidentiality of your account credentials;
• maintaining the security of your account;
• ensuring that information provided to Tradesmatic is accurate;
• ensuring that you have the necessary rights and permissions to connect third-party business systems and data to Tradesmatic; and
• all activity conducted through your account.

You must notify us promptly if you believe your account has been accessed without authorization.

4. Free Trial

New users may receive a 30-day free trial of Tradesmatic.

The free trial:

• is provided at no charge;
• does not require a payment card or other payment method to begin;
• is generally available to new users and may be limited where we determine that a user has previously used a trial;
• does not automatically create a paid subscription merely because the 30-day trial expires; and
• ends automatically after 30 days unless you upgrade to a paid subscription or we otherwise extend the trial.

To continue using paid subscription features after the trial, you must select an available subscription and provide a valid payment method.

Before a paid subscription begins, we will communicate the applicable subscription terms, including the applicable price, billing period, and recurring nature of the subscription.

5. Subscriptions and Billing

Tradesmatic offers subscription billing on a monthly or annual basis. Subscription prices and available plans may change from time to time and will be displayed to you before you purchase or change a subscription.

Subscriptions are billed in advance for the selected billing period.

By purchasing a subscription, you authorize us and our payment service providers to charge your selected payment method for:

• the initial subscription payment;
• each subsequent renewal;
• applicable taxes or other amounts that you have agreed to pay, where applicable.

Your subscription automatically renews for the same billing period unless you cancel it before the next renewal date.

There are no long-term contracts or minimum contractual commitments beyond the current paid subscription period.

6. Renewal Notifications

We intend to notify customers by electronic communication approximately 2–3 days before a scheduled subscription renewal payment.

Renewal notifications may include the applicable subscription information, upcoming payment information, and instructions for managing or cancelling the subscription.

You are responsible for ensuring that the email address associated with your Tradesmatic account is current and capable of receiving these notifications.

7. Cancellation

You may cancel your subscription directly through your Tradesmatic account.

Cancellation stops the subscription from automatically renewing for the next billing period.

Unless otherwise required by applicable law or expressly agreed by us:

• cancellation does not terminate the already-paid subscription period immediately;
• you retain access to the applicable paid Services until the end of your current paid billing period; and
• no prorated refund is provided for the unused portion of a paid subscription.

There are no long-term contracts, and you may cancel future renewals at any time through your account.

8. Refund Policy

Payments for subscriptions are made in advance.

Paid subscription fees are non-refundable, except:

1. where a refund is required by applicable law; or
2. where a payment or billing error attributable to us results in an incorrect charge.

For example, cancellation of a subscription does not ordinarily create a right to a refund for the remaining portion of the already-paid billing period.

Where we approve a refund because of a qualifying billing error or other circumstance covered by this section, we will normally initiate the refund within 10 business days after approval. The time required for the refund to appear in your account may additionally depend on your payment provider or financial institution.

We may consider exceptional service-related circumstances on a case-by-case basis, but consideration of an exception does not create a general entitlement to a refund.

9. Failed Payments

If a recurring payment cannot be successfully processed, we may automatically attempt to process the payment again using your saved payment methods. Each saved payment method may be retried up to two additional times, with at least 24 hours between attempts on the same method.

If payment remains unsuccessful, your subscription may be marked past due and access to paid features may be suspended until the outstanding amount is paid. We will send reminders about the unpaid amount.

If the outstanding amount remains unpaid 20 days after the original failed payment, we will send a notice that the account will be closed if payment is not received. If the amount remains unpaid 25 days after the original failed payment, the subscription may be automatically canceled. Account and associated data is generally retained for up to 12 months after cancellation (see section 22).

You may log in at any time, update your payment method, and pay the outstanding amount to restore access.

Suspension or cancellation for failed payment does not automatically cancel amounts that were validly due beforehand.

10. Changes to Plans, Pricing and Services

We may modify, replace, add, or discontinue features of Tradesmatic from time to time.

We may also change subscription plans or pricing. Where a change affects a future renewal, we will provide notice where required by applicable law or payment-network rules.

Changes to pricing or plans will not retroactively change a subscription period that you have already paid for, unless otherwise agreed with you or required by law.

11. Acceptable Use

You may use Tradesmatic only for lawful purposes and in accordance with these Terms.

You must not:

• use Tradesmatic to violate any applicable law or regulation;
• attempt to gain unauthorized access to Tradesmatic or another user's account;
• interfere with or disrupt the operation or security of the Services;
• reverse engineer, decompile, disassemble, or attempt to derive the source code of Tradesmatic, except to the extent expressly permitted by applicable law;
• circumvent security, access-control, usage, or technical restrictions;
• use Tradesmatic to transmit malicious code or harmful material;
• use the Services to infringe another person's intellectual-property, privacy, confidentiality, or other rights;
• provide credentials or access tokens belonging to another person without authorization;
• use Tradesmatic to collect or process information that you do not have the legal right to access or process; or
• use the Services in a manner that could damage, disable, overburden, or impair the Services or interfere with other users.

We may suspend or restrict access where reasonably necessary to protect the Services, users, third parties, or our legal rights.

12. Third-Party Integrations and AI Services

Tradesmatic may integrate with third-party platforms, including compatible AI tools and business software.

When you connect a third-party service, you authorize Tradesmatic to access the information and functionality made available through that integration, subject to the permissions and authorization you grant.

Your use of third-party services is also subject to the applicable third party's terms and privacy policies.

We do not control third-party services and cannot guarantee their availability, accuracy, functionality, security, or continued compatibility with Tradesmatic.

AI-generated information may contain errors, omissions, or inaccuracies. Tradesmatic is intended to support business decision-making; it does not replace your own professional judgment, verification, or responsibility for business decisions.

13. Your Data

You retain your rights in the business and personal information that you submit to Tradesmatic or make available through your connected services.

You grant Optasoft a limited right to process such information solely as reasonably necessary to:

• provide and operate Tradesmatic;
• provide integrations and requested functionality;
• maintain security;
• provide customer support;
• troubleshoot and improve the Services;
• comply with applicable law; and
• perform our obligations under these Terms.

You are responsible for ensuring that you have all necessary rights, permissions, notices, and lawful bases required to provide data to Tradesmatic and to authorize us to process it.

14. API Tokens and Connected Accounts

Tradesmatic may process authentication credentials, authorization tokens, API tokens, or similar technical credentials that you provide or authorize us to obtain for the purpose of connecting your business software.

You are responsible for ensuring that you are authorized to connect the relevant business account or software.

You may disconnect an integration where the functionality allows you to do so. Disconnection may affect features that depend on that integration.

15. Intellectual Property

Tradesmatic, including its software, platform architecture, Multi-Trades™ MCP Server, trademarks, branding, documentation, interfaces, designs, and other underlying technology, is owned by or licensed to Optasoft (Private) Limited and is protected by applicable intellectual-property laws.

Except for the limited right to use the Services during an active subscription or trial in accordance with these Terms, no ownership rights are transferred to you.

You may not copy, reproduce, distribute, resell, sublicense, lease, or commercially exploit Tradesmatic except as expressly authorized by us.

"Tradesmatic" and "Multi-Trades™" are used as trademarks or brand identifiers of Optasoft (Private) Limited.

16. Customer Data Export

Tradesmatic does not currently provide a general-purpose customer data export facility.

You should therefore maintain appropriate copies of information that you independently require for your business operations.

We may provide assistance with data access in particular circumstances at our discretion and where technically and legally feasible.

17. Service Availability

We aim to provide reliable access to Tradesmatic, but we do not guarantee that the Services will always be uninterrupted, available, secure, or error-free.

The Services may occasionally be unavailable because of maintenance, upgrades, technical failures, third-party service interruptions, internet or telecommunications problems, security incidents, or circumstances beyond our reasonable control.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, Tradesmatic is provided on an "as is" and "as available" basis.

We do not warrant that:

• the Services will meet every particular business requirement;
• the Services will always be available or uninterrupted;
• information produced through the Services or third-party AI integrations will always be complete, accurate, or error-free;
• third-party integrations will remain available or compatible;
• the Services will be free from defects or security vulnerabilities; or
• business results or outcomes will result from using Tradesmatic.

Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Optasoft (Private) Limited will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or data arising from or relating to your use of the Services.

To the maximum extent permitted by applicable law, our aggregate liability arising out of or relating to the Services or these Terms will not exceed the amount you paid to Optasoft for the Services during the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law.

20. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless Optasoft (Private) Limited and its officers, directors, employees, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising from:

• your breach of these Terms;
• your unlawful use of the Services;
• your violation of another person's rights;
• your failure to obtain required permissions to process or connect third-party data; or
• information or content you submit to or through the Services.

21. Suspension and Termination

You may stop using Tradesmatic at any time.

We may suspend or terminate an account where reasonably necessary because of:

• non-payment;
• a material breach of these Terms;
• unlawful or abusive use;
• security risks;
• fraud or suspected fraudulent activity;
• a legal or regulatory requirement; or
• circumstances where continued access could reasonably harm Tradesmatic, our users, or third parties.

Where appropriate and reasonably practicable, we will provide notice and an opportunity to resolve the issue before termination.

Termination does not eliminate payment obligations that arose before termination.

22. Data After Cancellation or Termination

Following cancellation or termination, we generally retain account and associated data for up to 12 months.

You may request deletion of your data by contacting us at support@tradesmatic.com.

We may retain information for longer where necessary to comply with legal, regulatory, tax, accounting, fraud-prevention, security, or dispute-resolution obligations.

Further information about data retention and deletion is provided in our Privacy Policy.

23. Complaints and Dispute Resolution

We want customers to have a straightforward way to raise concerns.

Complaints may be submitted through:

Email: support@tradesmatic.com
Phone: +92-321-2260075
Business address: 38-C Street 7, Phase V Ext, DHA Karachi, Pakistan

Please include your name, account email, a description of the issue, relevant transaction or subscription information where applicable, and the resolution you are seeking.

We will normally acknowledge a complaint within 2 business days and aim to provide a substantive response or resolution within 10 business days. More complex matters may require additional time. If additional time is required, we will communicate the expected timeframe.

Customers should contact us directly before initiating a payment dispute where reasonably possible so that we have an opportunity to investigate and resolve the issue.

Nothing in this section limits any rights you may have under applicable law.

24. Electronic Communications

By using Tradesmatic, you consent to receiving electronic communications from us concerning your account and Services, including account notices, security communications, billing information, subscription notices, renewal reminders, service announcements, and support communications.

You may unsubscribe from promotional or marketing communications using the unsubscribe mechanism provided in those communications. Transactional, security, billing, and service-related communications may continue where necessary.

25. Governing Law

These Terms are governed by the laws applicable in Pakistan, without regard to conflict-of-law principles, except to the extent applicable law in your jurisdiction requires otherwise.

Any dispute that cannot be resolved through our complaints process will be subject to the jurisdiction of the competent courts of Pakistan, subject to any mandatory rights or jurisdictional protections that cannot lawfully be excluded.

26. Changes to These Terms

We may update these Terms from time to time.

When changes are material, we will take reasonable steps to notify affected users, including by posting an updated version on the website or sending an electronic notification where appropriate.

Your continued use of Tradesmatic after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by law.

27. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

28. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms expressly incorporated into the Services, constitute the agreement between you and Optasoft (Private) Limited concerning your use of Tradesmatic.

29. Contact Us

Optasoft (Private) Limited
38-C Street 7, Phase V Ext
DHA Karachi, Pakistan

Email: support@tradesmatic.com
Phone: +92-321-2260075

For complaints, cancellation questions, billing issues, or other support matters, please contact us using the information above.